Refund policy

Returns & Exchanges

Most of our items are printed and personalized just for you, so please double-check names and sizes before ordering.

Personalized and made-to-order items (stockings, ornaments, custom gifts) can't be returned or exchanged for change of mind or a misspelled name you entered. If your item arrives damaged, defective or different from what you ordered, we'll reprint it or refund you in full at no cost to you.

Non-personalized items can be returned or exchanged within 14 days of delivery. Items must be unused, unwashed, with tags and original packaging. Return shipping is paid by the customer unless we sent the wrong item or it arrived damaged.

Refunds are issued to your original payment method within 5 business days after we approve your claim or receive your return.

Damaged or wrong item? Email us within 14 days of delivery with a photo and your order number and we'll make it right.

To start a return, exchange or claim, email barnettcoast2coastllc@gmail.com with your order number.